This system does not generate coupons.
When the reward is earned, loyalty notifies the integrated coupon system with your selected coupon type;
the coupon is generated, delivered, and redeemed in the integrated coupon system.
Reward Details
Lowercase, no spaces. e.g. fee_waiver_1m, lounge_pass_1
Shown in the UI and in reports.
Free text — the external system issues coupons of this type. e.g. CASHBACK_CREDIT_10, CASHBACK_CREDIT_25
Active
An inactive reward is never triggered; past records are preserved.
Acquisition — How Does the Customer Earn This Reward?
points
If the balance is insufficient, the purchase is declined.
Points are deducted from this account.
Reward Behavior Summary
- • The customer purchases this reward for 500 points from the external system
- • Points are deducted from the NovaPoints account and the coupon type CASHBACK_CREDIT_5 is passed to the integrated coupon system
- • If the balance is insufficient, nothing is deducted and the purchase is declined
- • The coupon itself is issued and delivered to the customer by the integrated coupon system